For over 55 years, Petco has been committed to improving the lives of pets, pet parents and our own Petco partners. Since our founding in 1965, we've been trailblazing new standards in pet care, delivering comprehensive wellness solutions through our products and services, and creating communities that deepen the pet-pet parent bond.
Petco’s top priority is always the health and well-being of animals. We are committed to creating a safe environment and ensuring animals in our pet care centers feel loved, happy, comfortable and secure at all times – setting a standard for future pet parents to follow.
Our mission of improving the lives of companion animals, and our customers begins with the careful selection and retention of dedicated, knowledgeable employees (who we refer to as Petco partners). We pride ourselves on having high standards for companion animal care and welfare, developed under the supervision of our own veterinary staff, along with counsel from an independent panel of experts in animal care, behavior, ethics and welfare. All new Petco pet care center partners are trained in proper animal care and handling. This includes training that reinforces our promise that at Petco, animals always come first.
Petco partners are required to adhere to stringent animal care standards, policies, procedures and veterinary-approved guidelines, including:
All animals must be treated humanely and with compassion at all times. Failure to comply with Petco's humane animal care policies results in disciplinary action up to and including termination. To help ensure all Petco pet care centers are following our strict requirements for proper animal care, Petco partners are encouraged to use our confidential ethics hotline to report any potential non-compliance with our animal care policies.
We believe quality animal care is ensured by continuously advancing industry standards, and constantly reviewing our policies and procedures to promote the best possible care for the animals in our Petco pet care centers. Our high standards extend to our suppliers. We require all live animal vendors to participate in the Petco Vendor Certification and Standards of Excellence Program. As part of this, all vendors are inspected and must pass a rigorous certification process.
Petco has never sold cats or dogs and, in 2008, we stopped selling rabbits as well. Dogs, cats and rabbits are the three most popular pets in the U.S., and the three most often relinquished to animal shelters. We follow and promote a Think Adoption First philosophy, which strongly encourages prospective pet parents to consider adopting a homeless animal rather than purchasing one. We work with thousands of local animal welfare organizations to offer dogs, cats, rabbits and other companion animals for adoption in our stores.
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